Lusaka, Zambia & Dubai, UAE — Feb 01, 2026

Zambia’s on-demand service market is fragmented: consumers rely on word-of-mouth, classifieds, or informal roadside mechanics for everyday services and emergency help. Mobile-money adoption and rising smartphone use are creating an opening for verified, real-time service platforms that bridge the digital divide with both app and USSD access.

What the Startup Delivers?

UCall is a digital service marketplace and lead generator that connects service-based individuals and SMEs to paying customers in real time. The platform combines three core service lines everyday trades and skills, roadside assistance, and SOS emergency response accessible via mobile app for smartphone users and USSD notifications for non-smartphone users. Its primary revenue model charges a flat K30 fee for every confirmed job lead sent to a provider.

Why Now?

Mobile-money adoption exceeding 60% and increasing smartphone penetration create favorable conditions for a platform that verifies providers, manages transactions via escrow, and dispatches help through geo-location for roadside and emergency scenarios. UCall-Inn addresses urgent safety needs while unlocking predictable lead flows for service providers who previously depended on informal channels.

Program Plan (first 30–60 days)

During its EquityPilot engagement, UCall-Inn will: - Finalize provider onboarding workflows and verification processes for Lusaka and Ndola pilots. - Integrate mobile-money escrow flows and USSD booking to ensure immediate access across device types. - Establish dispatch protocols and partner MOUs with emergency responders and roadside providers. - Launch targeted provider acquisition campaigns and a consumer awareness push among motorists and homeowners.

Leadership Comment

Hesham Zreik, Founder and CEO of FasterCapital, said: ‘We’re excited to support UCall-Inn through EquityPilot. Our team will focus on execution milestones and connecting the startup with the right ecosystem stakeholders.’

Next 90 Days

UCall-Inn will validate unit economics and user experience in Lusaka and Ndola, measure lead conversion and payment completion rates, iterate the provider rating flow, and prepare expansion plans to additional Copperbelt and tourist-area municipalities. The team aims to reach 1,000 active providers across pilots and demonstrate repeat-customer behavior for roadside and SOS services.

Competitive landscape

While classifieds, Facebook groups, and single-service roadside operators remain common, there is no single multi-service platform in Zambia that integrates marketplace listings, real-time roadside dispatch, and emergency SOS with USSD support. UCall-Inn positions itself as an integrated alternative by combining provider verification, lead-based billing, and location-aware dispatch.

Ecosystem relevance

UCall-Inn’s model aligns with local mobile-money infrastructure and fleet-management needs for corporate clients. FasterCapital’s EquityPilot will connect the startup to payment partners, local insurers, and fleet operators to pilot subscription packages and corporate contracts.

About UCall-Inn

UCall-Inn is a Zambia-focused digital service marketplace that connects vetted service providers tradespeople, technicians, beauty specialists, domestic workers, roadside mechanics, and emergency responders with customers through app and USSD channels. The platform’s pay-per-lead model lowers provider entry barriers while delivering predictable revenue for the business.

About FasterCapital

FasterCapital is a global venture builder and online incubator dedicated to co-funding and co-founding innovative startups. Established in 2014, we are now #1 venture builder in terms of number of startups that we have helped, money invested and money raised. It supports startups worldwide through various programs, including funding assistance, business development, and technical support. The EquityPilot program is designed to help early-stage startups build scalable solutions with mentorship, strategic guidance, and network support.